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ShapeShift 101: Why you should add your return address when doing a transaction

Our support team can tell you, we get A LOT of requests for funds to be returned after a transaction has failed. Although we do our best to get back to your return requests within an hour during our business hours, we understand it can be a pain to have to wait for your funds to be returned. GOOD NEWS! We have an instant solution to your return problems.

No, it’s not a new feature, but one we have had on the site since our launch. The optional “return address” box. We know you have seen it, but not everyone uses it. By using this return address box, you will receive your depositing coins back in the case of a failure, which can happen for various reasons. We encourage our users to utilize this option to make your ordering process as seemless as possible.

How do I use the return address option?

It’s pretty dang easy. All you need to do it go to your depositing coin wallet, get an address to send funds to, and input that address in that box and *BAM* done. If your order fails, your funds will be sent right back to your wallet.

Where is the return address box?

The return address box can be found on the left side of the website under the depositing coin drop-down menu.

What happens if I forgot my return address and my order fails?

Don’t sweat it! Our customer support team is here for just such situations. Click HERE to submit a customer support request for a return and include the deposit address we provided you to send your funds to, the txid and an address to send your funds back to you.

NOTE: We do not have 24 hour customer support and are not open on Saturdays or Sunday. We are open Monday-Friday from 11 am EST-7 pm EST and try our best to get back to all requests within an hour during business hours, and within 24 hours if you submit after business hours.